When a client or customer contacts a company or organization, they get countless impressions. Some of these are based on a rational judgment, but a significant part of it is emotional, and the clients may not even be able to describe what exactly affected them. Customer experience consists of the mix of these judgments, feelings and impressions, which essentially influences consumer behavior later.
Photel builds a customer experience with Contact Center services that strengthens and furthers the relationship between the client company and the customer.
Our customer experience management is based on three pillars:
Improving customer experience directly affects economic success - we are confident that all of our partners will experience it.